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Frequently asked questions
Most orders are made to order and ship within 3–5 business days. During holidays or new product launches, processing times may be slightly longer.
Our apparel generally fits true to size. We recommend reviewing the size chart on each product page before ordering. If you're between sizes or prefer an oversized fit, consider sizing up.
We carefully select quality apparel from trusted brands such as Comfort Colors, Bella+Canvas, Gildan, and others depending on the product.
For the best longevity:
Wash inside out in cold water.
Tumble dry low or hang dry.
Do not bleach.
Do not iron directly on the design.
Yes! We'd love to help bring your idea to life.
Whether you're looking for a custom design, a different shirt color, or a design on another apparel style, send us a message and we'll see what we can create together.
Absolutely! Many of our designs can be printed on different apparel styles including T-shirts, crewnecks, hoodies, and more.
If you don't see the option on our website, just reach out.
Yes! Local pickup is available for customers in the Buffalo area. You'll receive pickup instructions once your order is ready.
Please contact us within 7 days of receiving your order with photos of the item and your order number. We'll work with you to make it right.
Because our products are made to order, we do not accept returns or exchanges for incorrect sizes or change-of-mind purchases.
If we made a mistake or your item arrives damaged, we'll gladly replace it.
At this time, we primarily ship within the United States.
If you're interested in international shipping, please contact us before placing your order.
Yes! Every order is decorated in-house using premium heat transfer methods, allowing us to maintain quality and attention to detail from start to finish.
The Contact page on our website
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Email: thecollection716@gmail.com
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